Spanish speaking Inbound Consultant
3/5/2022 – 49 views
Experience required:
Must have at least 3 - 5 or more years inbound tour operating experience
Extensive DMC knowledge of at least 2 of the 3 regions i.e. South Africa, Southern Africa or East Africa
Knowledge and skills required:
Good understanding of delivering excellent service to agents/guests
An in-depth knowledge of Tourplan or a similar booking system
An in-depth geographical, logistical and product knowledge of South, Southern and East Africa
A willingness and aptitude to learn
Fluent in both verbal and written Spanish (preferably South American Spanish)
Communication skills and an excellent command of the English language (spoken and written)
Time and desk management including working in an orderly focused manner
The ability to work under pressure and show initiative
Understanding of the travel industry - inbound Tour Operating specifically
Elaborating in writing explanations or descriptions
Exceptionally client/guest focused
Must be computer literate and have an in-depth knowledge of Word and Excel
Calm and professional manner of servicing agents/guests
Duties include:
Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
Ensuring turn-around times are strictly adhered to according to standard operating practices
Proactive selling of products and services ensuring the best possible itinerary for the guests
Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers
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